Master Service Agreement &
Compliance Standards

1. Remote Support & Liability

When we perform malware removal or system optimization remotely, you're granting us temporary access to your machine. We've optimized over 5,000 systems this year without data loss, but we must be clear: the ultimate responsibility for data backups remains with you.

We don't guarantee that every piece of malware can be removed without OS reinstallation. If the infection has compromised system kernels, we'll advise on a fresh start to ensure 100% integrity.

2. 24/7 Support Subscriptions

Our 24/7 technical support is an ongoing commitment. Billing occurs every 30 days. You'll have unlimited access to our Tier-3 engineers, but fair play applies. What does that mean? It means we're here for technical troubleshooting, not for teaching software tutorials.

Cancellation requires a 7-day notice before your next cycle. We're proud of our 98% retention rate, and we think you'll see why after your first optimization session.

3. Third-Party Licenses

We install industry-leading antivirus software as part of our service. However, the EULA of the specific software vendor still applies to you. We're your stewards, ensuring the setup is perfect, but the legal bond for the software code is between you and the manufacturer.

4. The Optimization Promise

Can we really speed up your PC by 30%? Usually, yes. But our guarantee is based on the removal of bloatware and unnecessary registry keys. If your hardware is physically failing, software optimization won't fix it. We'll always give you a transparent diagnosis before we start.